MedPage Today July 20, 2024
— By modifying our habits, we can improve the care experience for all
My son, who lives in Honolulu, was enjoying his morning latte at his favorite coffee shop. He texted me and said, “The guy at the register remembered you from last year. He says you are ‘super memorable!'”
“Funny,” I replied, “I don’t remember him!”
However, the man’s remark that I am “super memorable” resonates with me. I’ve found that the cliché “first impressions count” holds true in most instances, especially in healthcare. These initial interactions can significantly influence how patients perceive their care and how healthcare providers remember their patients. First impressions in healthcare can set the tone for future interactions and relationships. They can affect a...
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