Finding the Balance: The Delicate Dance Between Automation and Human Touch in the Revenue Cycle

HealthLeaders Media June 15, 2024
Amanda Norris

Hospital leaders are increasingly turning to automation to streamline revenue cycle operations, but should some processes be left behind?

KEY TAKEAWAYS

– While automation offers numerous benefits, there are areas that require a human touch for optimal outcomes.

– Automation allows staff to work on more complex tasks, leading to job description revisions and opportunities for upskilling.

– While automation simplifies processes like registration and check-in, maintaining patient communication and personalization in healthcare settings is essential.

Welcome to our June 2024 cover story. Each month, our editors will be taking a deep dive into the topics that matter most to you in our cover story series. From ways to win the payer/provider war to taking back your physician practice, we...

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