Healthcare IT Today September 1, 2023
The following is a guest article by Laxmi Patel, Chief Strategy Officer at Savista
Achieving a delicate equilibrium between automation and human engagement is critical. In the world of healthcare, this balance not only enhances the patient experience but also enables systems to effectively manage patient communication and financial obligations while delivering optimal clinical care. As the industry shifts focus to automation and processes to lower cost-to-collect, it is vital to ensure that these efforts remain patient-centric.
Instead of being seen as just a series of numbers, financial statements, and outcomes, a successful revenue cycle should encompass the entire patient journey – which should continue to be the central focus and the heart of healthcare. Unfortunately, in pursuit of...
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