Fewer Medicare Advantage Plan Members Actively Managed Their Health During Pandemic, J.D. Power Finds

TROY, Mich. –In a year when it seemed like everyone was focused on healthcare, fewer Medicare Advantage plan members actively managed their care. Medicare Advantage plans are also known as Medicare Part C or Part D. According to the J.D. Power 2021 U.S. Medicare Advantage Study,^SM released today, although overall customer satisfaction with Medicare Advantage plans has significantly increased year over year, plans are still struggling when it comes to member communication and engagement.