Healthcare Innovation October 13, 2022
Atrium implemented Moxe Health’s Digital ROI solution to automate HEDIS and Medicare risk adjustment requests from two of its largest payers
Like most health information management (HIM) offices, the one at Atrium Health was facing an ever-increasing volume of chart requests during HEDIS and Medicare risk adjustment (MRA) seasons. To manage the increase in requests, the North Carolina health system chose to automate the release-of- information process, which allowed the HIM team to get back to focusing on patient requests.
Atrium Health is an integrated, nonprofit health system serving patients at 40 hospitals and more than 1,400 care locations. Hannah Sorgius, HIM director at Atrium, said an increasing number of requests were coming from payers. On average, the call center...
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