HealthIT Answers July 16, 2024
A Data-Driven Study of Adoption and Sentiment
Executive Summary
An Inovalon research study conducted among over 400 healthcare leaders and professionals revealed a variety of perspectives on using artificial intelligence (AI) in the healthcare revenue cycle.
Executives and managers were generally optimistic about AI. They could easily articulate use cases for AI within their revenue cycles, most frequently enabling efficiency while preventing and managing denials.
Executives and managers were also thoughtful about the conditions/requirements under which they would engage AI-enabled revenue cycle solutions. These requirements include the need for rigorous testing and training of the AI, and the need to have their experienced revenue cycle team driving process and decisions, with AI playing a critical, yet subordinate role.
Key takeaways:
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