Health Payer Intelligence January 29, 2021
The Medicare Advantage consumer survey requires modernization to accurately gauge member experience and promote value-based care.
The survey that informs Medicare Advantage Star Ratings requires modernization to accurately gauge member experience and effectively promote value-based care, according to new research conducted by NORC at the University of Chicago.
The Medicare Advantage and Prescription Drug (MA-PD) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey’s response rate has been on the decline in recent years, with an all-time low response rate of 38.4 percent in 2019 compared to 61.7 percent in 2010.
NORC surveyed 800 Medicare Advantage beneficiaries and interviewed 41 experts representing a cross-section of stakeholders to identify shortcomings of the MA-PD CAHPS survey and glean improvements that could be...
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