NEJM July 1, 2020
The Veterans Health Administration offers a blueprint for rapid expansion of telehealth services during the Covid-19 pandemic that can be used to maintain those advances after the pandemic subsides.
Summary
The Veterans Affairs (VA) Healthcare System has faced unique challenges responding to the Covid-19 pandemic because of its large size and widely diverse operating environments, the high disease burden of its patient population, and its role as a back-up system to the private sector in times of national emergency. Three priorities have driven its initial response: (1) how to continue providing access to medical and mental health care to millions of patients who have multiple co-morbidities...
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