Computerworld March 24, 2025
Agam Shah

A panel discussion at Nvidia’s GTC Conference focused on real-world advice about the intricacies of adopting agentic AI.

Non-tech companies trying out AI agents in the field said the technology still has a lot of challenges to overcome before it can be used practically.

Some of the early uses of agentic AI are in the area of customer service, which was part of a panel discussion at Nvidia’s GTC conference, held last week in San Jose.

The main problem is humans still prefer talking to humans because they don’t trust machines, said Cameron Davies, chief data officer at Yum Brands, which includes brands such as Pizza Hut, Taco Bell and KFC.

The company hopes to get to 100% digital...

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