Becker's Healthcare July 25, 2025
For Muhammad Siddiqui, CIO of Richmond, Ind.-based Reid Health, addressing technology debt isn’t just an IT concern — it’s a clinical imperative.
“We treat tech debt the same way we treat clinical backlog,” Mr. Siddiqui told Becker’s. “If it slows us down, creates workarounds, or gets in the way of patient care, it needs to be addressed.”
At Reid, that meant a full-scale overhaul of its Epic EHR system. The organization was three versions behind, workflows were outdated, and personalization was minimal. Through an internal initiative dubbed “Epic Refuel,” the health system streamlined order sets, standardized processes, embedded real-time performance tracking and integrated generative AI tools directly into documentation.
The results were significant: Documentation improved, click counts dropped and provider...
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