HealthsystemCIO.com July 22, 2025
As health systems double down on patient-centric strategies, many are consolidating engagement technologies while reevaluating their vendor partners to reduce friction, enhance communication, and align with rising consumer expectations.
The latest KLAS report, based on interviews with 67 healthcare organizations—mostly large acute care providers—shows that patient access and digital front door initiatives remain the top investment priorities. In 2025, 53% of respondents cited patient access as a leading focus, up slightly from 48% in 2023. Communication tools also rose in importance, with one in three organizations prioritizing platforms that support timely, personalized engagement.
These trends reflect a broader shift toward integrated, patient-friendly experiences that extend beyond traditional clinical encounters. Organizations are no longer investing in isolated technologies but instead seeking...
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