Healthcare IT News April 2, 2025
With the EHR technology, the health system achieved a new patient acquisition boost of 19% through its website and has quadrupled its online booking completion rate.
SSM Health is a health system headquartered in St. Louis, Missouri, with 23 hospitals and more than 650 physician offices serving Illinois, Missouri, Oklahoma and Wisconsin.
THE CHALLENGE
For SSM Health, continuous improvement is a high priority. When it looked at online scheduling – and the metrics that drive it – staff was determined to do better. This would help the communities and patients the health system serves find the care they are searching for quicker and easier. Further, giving patients some of their time back always is a priority in healthcare.
“SSM Health...
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