Epic launches CRM platform, develops best practices app for physicians

Becker's Healthcare March 28, 2022
Katie Adams

Epic launched a customer relationship management system for health systems and is developing an app that uses real-world data to help physicians research best care practices for their patients, Madison.com reported March 26.

The CRM system, called Cheers, sends proactive messages to patients who use Epic’s MyChart portal if they need a particular type of care, such as a cancer screening.

Cheers can connect to healthcare providers’ phone systems to automatically pull up a patient’s record and suggest additional topics to communicate about, such as a message about scheduling a vaccination appointment, according to Epic product manager Sam Seering.

Epic is also developing an app called Best...

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