Politico August 21, 2025
EXAM ROOM
This week, electronic health record giant Epic unveiled a bevy of new bots designed to help patients understand their health and support doctors and administrators by automating some of their routine, lower-level tasks.
Dr. Chris Longhurst, chief medical and digital officer at UC San Diego Health, told Ruth he sees a lot of potential in Emmie, Epic’s artificial intelligence chatbot that can answer patients’ questions about their test results uploaded in Epic’s proprietary health record mobile app, MyChart.
“It’s going to be a game changer,” he said.
Longhurst conducted a clinical trial, which was approved by a committee that ensures human subjects are treated ethically, where 150 patients chatted with Emmie about their medical results. The study will...
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