HealthsystemCIO.com September 29, 2025
Epic’s move to launch a native ambient speech tool—developed with Microsoft and unveiled at its August 2025 UGM—was met with more enthusiasm than resistance among surveyed customers, with 57% reacting positively, 37% neutral and 6% negative, according to a recent report from KLAS: Epic’s Ambient Speech Announcement 2025: How Epic’s Move into Ambient Speech May Shape Customer Strategies. The brief is based on interviews with executives from 35 Epic-using organizations and captures immediate sentiment and adoption plans around AI-enabled documentation.
Many leaders expect Epic’s entry to improve integration and lower costs relative to current offerings; the central question is how quickly the product can reach parity with more mature tools, the report said. A minority voiced frustration that Epic...
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