PYMNTS.com December 27, 2023
Employers are increasingly offering wellness chatbots as a worker benefit.
About two-thirds of large employers have added access to mental health-related chatbots or apps over the past three years, The Wall Street Journal (WSJ) reported Wednesday (Dec. 27), citing data from benefits consulting firm Mercer.
These chatbots use artificial intelligence (AI) to hold therapist-like conversations and provide mental health support to employees, according to the report. This is becoming more important as the demand for mental health counselors continues to rise while the supply of providers decreases.
One example of this trend is PayrollPlans, a Dallas-based provider of benefits software used by small and medium-sized businesses, the report said. The company has started providing access to a chatbot called Woebot,...
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