PYMNTS.com December 27, 2023

Employers are increasingly offering wellness chatbots as a worker benefit.

About two-thirds of large employers have added access to mental health-related chatbots or apps over the past three years, The Wall Street Journal (WSJ) reported Wednesday (Dec. 27), citing data from benefits consulting firm Mercer.

These chatbots use artificial intelligence (AI) to hold therapist-like conversations and provide mental health support to employees, according to the report. This is becoming more important as the demand for mental health counselors continues to rise while the supply of providers decreases.

One example of this trend is PayrollPlans, a Dallas-based provider of benefits software used by small and medium-sized businesses, the report said. The company has started providing access to a chatbot called Woebot,...

Today's Sponsors

Venturous
Got healthcare questions? Just ask Transcarent

Today's Sponsor

Venturous

 
Topics: Apps, Digital Health, Employer, Mental Health, Patient / Consumer, Provider, Survey / Study, Technology, Trends
The Pandemic Proved That Remote Leadership Works
More than 65 Organizations Call on Workplaces to Provide Comprehensive Obesity Care Coverage
The state of AI: How organizations are rewiring to capture value
To reduce healthcare costs, address chronic conditions
Why Leaders Must Rethink Customer Experience Amid Continued AI Investment

Share This Article