MedCity News December 19, 2025
AI voice agents can improve call center customer service – here are some things to consider when exploring options.
My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior Americans, that shift means a focus on wellness.
Access to health insurance is crucial. For 68 million Americans, this means relying on Medicare, with over 34 million enrolled in Medicare Advantage. While selecting a Medicare plan might seem routine, the process can be quite complex. In many cities, the average beneficiary has access to more than 40 Medicare Advantage plans.
Additionally, beneficiaries may face long...
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