Forbes July 15, 2024
Parul Batra is a Global Customer Experience Technology Program Expert at neuro42, focused on solutions to enhance customer experience.
Having spent over 12 years in technology and program management, I’ve witnessed how introducing tools allows business tasks and consumer touch points to become more efficient. Despite all the progress in this space, human empathy is an important element that no algorithm or app can emulate.
During the Covid-19 pandemic, telehealth emerged as a crucial technology bridging the physical gap between patients and healthcare providers. The rapid adoption of telehealth platforms enabled continuity in medical care when in-person visits were highly risky.
However, the widespread use of telehealth also revealed several limitations inherent in remote healthcare delivery. One of the primary...
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