HealthLeaders Media May 31, 2024
One of the biggest challenges when implementing virtual nursing programs is determining which metrics to use to measure ROI.
KEY TAKEAWAYS
– Nurse and patient satisfaction and engagement are two of the primary metrics that measure the success of virtual nursing.
– Length of stay and readmission rates are largely impacted by the virtual nurses involved in those processes.
– Virtual nursing should ideally offload work from the bedside nurse while also providing ROI.
Jason Atkins, vice president and chief clinical informatics officer at Emory Healthcare, outlined how the Atlanta-based health system is implementing virtual nursing and the five metrics they use to measure the success of their program.
Atkins is a part of the HealthLeaders Virtual Nursing...
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