Fierce Healthcare April 18, 2024
Paige Minemyer

UPDATED: March 18 at 1:28 p.m.

Elevance Health executives said Thursday that the insurer is back to normal in terms of claims flow following the cyberattack on Change Healthcare, which led to widespread disruption in claims processing.

Chief Financial Officer Mark Kaye said on the company’s earnings call Thursday morning that the team acted nimbly to disconnect from Change’s services when the hack was revealed, protecting members’ and clients’ data. Initially, this led to a decrease of between 15% and 20% in “the daily volume of electronic data receipts from providers,” largely linked to claims.

However, he said that the company has invested significant manpower over the past several weeks to catch up in claims volumes.

“We are effectively caught...

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