Becker's Healthcare December 5, 2025
Jakob Emerson

Elevance Health has rolled out its virtual assistant to 22 million commercial members, with a Medicare expansion planned for 2026.

The tool, accessible through the Sydney Health app and affiliated plan websites, allows members to ask plain-language questions about coverage, costs, and providers. For example, members can inquire whether a surgery is covered and receive personalized cost estimates, a...

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Topics: AI (Artificial Intelligence), Insurance, Patient / Consumer, Payer, Provider, Technology
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