Electronic Health Records: DOD Has Made Progress in Implementing a New System, but Challenges Persist

The Department of Defense relies on multiple electronic systems implemented over the last 30 years to maintain health records. It is seeking to replace them with a modern, comprehensive system.

DOD has begun the phased deployment of and made progress on its new electronic health record system, called MHS GENESIS. DOD also improved system performance after the initial rollout.

However, some defects DOD identified remain unresolved and DOD doesn’t have plans for additional testing to address them. System users also reported that training and communication about system changes were ineffective. Our recommendations address these issues.

What GAO Found

The Department of Defense (DOD) made progress toward implementing its new electronic health...