Becker's Healthcare February 24, 2025
Marc Tobias, MD, CEO and founder, Phrase Health

A single Tylenol order requires 62 clicks. The same alert bombards an isolated provider 70 times daily – not a single time driving the desired action. And clinicians can spend nearly 4.5 hours wrestling with electronic health record (EHR) systems instead of treating patients. This isn’t just inefficiency; it’s a crisis contributing to clinician burnout and $265 billion in clinical variation waste.

The majority “suffer in silence,” as one CMIO confided in me. While others complain into the abyss of the EHR, often dramatically (see Dr. Adam Wright’s “Cranky Comments” paper), lean informatics and IT teams don’t have the capacity to tackle the thousands of parallel workflow malfunctions continuously sprouting up. This burden contributes to the estimated $265 billion in...

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Topics: EMR / EHR, Health IT, Physician, Provider, Technology
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