HealthsystemCIO.com January 15, 2025
Remembering the people and process parts (in addition to technology) can go a long way to righting a troubling trend around user satisfaction with EHR implementations, according to a recent report by KLAS, “EHR Implementations 2025: Investing in People to Avoid Pitfalls & Ensure Clinician Success.”
Drawing from extensive data sources, including customer satisfaction surveys and implementation benchmarks, the report emphasizes the need for robust human-centered approaches to overcome implementation hurdles and ensure clinician satisfaction.
The Current Landscape of EHR Implementations
EHR implementations remain a complex and costly endeavor for healthcare systems, with post-pandemic challenges exacerbating longstanding issues. According to the report, customer satisfaction with EHR implementations has decreased more than twice as much as any other metric since 2022....
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