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Effective AI in Healthcare RCM Requires a Human Touch
ICD10monitor June 19, 2024
Artificial intelligence (AI) has become a fixture in healthcare revenue cycle management (RCM), an area where finance leaders are desperate for ways to relieve understaffed departments struggling under unprecedented volumes of third-party audit demands and rising denial rates without sacrificing accuracy or precision.
At a time when RCM staffing shortages are high, AI provides a critical productivity boost. By investing in data, AI, and technology platforms, compliance and revenue integrity departments have been able to reduce their necessary team size by a third while performing 10 percent more in audit activities, compared to 2022, according to the 2023 Benchmark Report.
Here is where AI shines. Arguably its greatest asset is assisting in uncovering outliers and needles in the haystack across...
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