NEJM July 30, 2020
Health care safety, for both patients and caregivers, is having a tremendous moment during the Covid-19 pandemic. But to establish that safety, there must first be trust.
Summary
The President of Jefferson Health discusses how his organization has been handling Covid-19 in Philadelphia, PA. In particular, he emphasizes the importance of establishing trust, both among staff and in the community. The experience of care is critically important for achieving the best outcomes. Safety for patients, staff, and their families is the number-one priority, and it comes from transparency and open communication, he says, which is part of what being a high-reliability organization is all about.
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