During the coronavirus pandemic, ‘innovation isn’t optional, it’s required’: Key insights from UPMC Enterprise President Tal Heppenstall

Becker's Healthcare March 27, 2020
Laura Dyrda

Hospitals and health systems across the country are focused on their response to the coronavirus pandemic. In hot spots like Seattle or New York City, hospital CEOs are already in the midst of responding to the crisis; in other communities, executives are developing protocol to prepare for more cases.

With all the focus and resources devoted to caring for COVID-19 patients, will healthcare innovation departments suffer? Not necessarily, says UPMC Enterprises President Tal Heppenstall. Now more than ever, health systems are relying on the technology and consumer innovations infrastructure to ramp up community education, telehealth capacity and data analytics to track COVID-19 cases.

“The pace of innovation at UPMC around digital solutions and telemedicine to improve the patient experience remains...

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