CHCS May 29, 2024
Abena Ohene-Ntow, Center for Health Care Strategies

Finding time for organizational development can seem impossible in the busy world of Medicaid agencies, but strengthening the ability of staff to lead in an environment where they don’t always have control over strategic priorities is critical for success. In Medicaid, a steady stream of constant changes keeps things exciting, but challenging, too. Sometimes, leaders are prepared to manage the changes. Other times, it can feel like a steep learning curve to navigate unfamiliar territory. Without an organizational development plan, staff may feel frustrated about not having defined roles and scopes of work, clear implementation and decision-making processes, or opportunities to develop technical and leadership skills. Organizational development can help Medicaid teams build their capacity to be more effective and...

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