Commonwealth Fund August 1, 2022
Transforming Care spoke to Hiyam Nadel, M.B.A., R.N., director of the Center for Innovations in Care Delivery at Massachusetts General Hospital in Boston, about how the hospital draws on nurses’ problem-solving skills and empathy for patients to design solutions to the problems that plague health care.
Transforming Care: For the last three years, Mass General has solicited nurses’ ideas for improving health care through its Innovation Design Excellence Award (IDEA) program. What was the impetus for it?
Nadel: We recognized that nurses are natural innovators. They’re around patients 24/7 and are in a unique position to come up with creative inventions, workarounds, and solutions to the problems they encounter. We wanted to help them bring their ideas to scale and...
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