HealthsystemCIO.com October 8, 2025
In a wide-ranging interview, John Lee, MD, Emergency Physician, Edward Hospital Naperville; Informaticist, & Epic Consultant, outlined a disciplined approach to getting more value from Epic while preparing for an AI-enabled future. He emphasized that health systems are still leaving significant capability untapped, urged CIOs to define firm boundaries for customization, and described how consolidating instances after mergers unlocks operational and analytics gains that are otherwise difficult to realize.
Epic Usage and the Case for Foundation
Asked how deeply health systems use Epic, Lee estimated that adoption remains limited: “Most Epic organizations are probably using somewhere less than 25% of the utility of Epic.” He tied the gap to a mix of over-customization, restrictive analytics policies and uneven data governance....
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