HealthLeaders Media September 21, 2024
Health systems and hospitals are facing competition from retail companies and other so-called disruptors. Executives at a recent HealthLeaders virtual summit explained how they’re addressing that challenge with new programs that meet patient needs and preferences.
KEY TAKEAWAYS
– Dissatisfied with the current state of healthcare delivery, consumers are looking elsewhere for more convenient and less costly services.
– Health systems and hospitals are launching programs like virtual urgent care and online patient scheduling to focus on frictionless care, but they’re also making sure these new offerings improve provider workloads.
– Healthcare leaders say they should be the ones disrupting care, not outside companies, and they should be highlighting the fact that only health systems and hospitals know how to...
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