Patient Engagement April 11, 2024
Billing codes for patient portal messages were just 0.9 percent of E&M services in 2020 and just 0.05 percent for 2021 and 2022.
Patient portal messages represent just a drop in the bucket of overall evaluation and management (E&M) services, according to new Michigan Medicine data, findings that may help temper industry anxieties about the increased workload these messages can cause.
Indeed, during the height of the pandemic, patient portal messages represented just around 1 percent of all E&M billing codes for Medicare, according to the study published in Health Affairs Scholar. By 2021, patient portal messaging plateaued, representing just 0.05 percent of all E&M billing codes.
Patient portal messaging has been at the center of healthcare’s digital patient engagement...
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