Medical Xpress November 5, 2024
Seriously ill patients and family members face intense emotional suffering. Even a single word may scare patients and families, make them feel disempowered, and possibly negate the effectiveness of shared decision making.
Researchers, including a Texas A&M University professor, say clinicians must engage in “compassionate communication” as part of the treatment process. They have identified so-called “never words” that should not be said under any circumstances; offer methods for clinicians to identify their own never words; and provide more helpful language to use instead.
In a recent paper published in Mayo Clinic Proceedings, Texas A&M University Distinguished Professor of Marketing at Mays Business School Dr. Leonard Berry and co-authors from Henry Ford Health in Detroit assert that in spite of...
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