Congressional spending plan: What’s in it for healthcare, and what isn’t
Chief Healthcare Executive December 21, 2024
Disconnects Between Provider Network Directories and Patient Preferences
AJMC December 10, 2024
This study found widespread instances of disconnect in online provider directories between information needed by patients and data availability.
ABSTRACT
Objectives: The question of what providers one has access to under their insurance coverage is crucial for patients in managed care. This study sought to examine information displayed in online provider directories and whether this information matched consumer preferences.
Study Design: A national survey (N = 4007) paired with an analysis of online provider network directories.
Methods: We conducted a quantitative content analysis of online provider directories from March 1 to May 30, 2023. A national survey of American adults was fielded from June 30 to July 2, 2023, to gauge preferences for information displayed in provider directories. Preferences and perceived importance...
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