HealthIT Answers April 25, 2024
By Kris Brumley, MBA, SVP/COO, Revenue Enterprises
LinkedIn: Kris Brumley, MBA, CRCR
LinkedIn: Revenue Enterprises, LLC
Two Opportunities to Create a Patient-Centric Experience
Companies across industries are scrambling to create more personalized consumer experiences, and they’re turning to digital solutions to do so. Digital technology can provide customized interactions that are easy to use and can be tailored to each consumer’s preferences. Healthcare, while a little late to the game, is finally getting on board. Below are two opportunities that hospitals and health systems should embrace to stake their claim in the digital patient financial experience.
Patient Registration
The patient experience starts long before they step foot into the healthcare facility; it begins with patient registration. Implementing digital, self-service tools puts patients...
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