Healthcare IT News April 12, 2024
Nathan Eddy

A health system-wide approach to classifying patient messages paired with well-defined regional workflows can improve timely responses and substantially reduce physician inbox volume, a new study finds.

The surge in electronic health record adoption has led to a significant increase in patient-physician inbox messages, a trend further amplified by the COVID-19 pandemic.

This rise in digital communications has posed substantial challenges for health systems, prompting some to implement changes to manage the growing clinical burden.

A recent study published in JAMA Network Open attempted to shed light on the complexity of patient-physician electronic communications within a large integrated health system.

Conducted at Kaiser Permanente Northern California (KPNC), the study focused on understanding message content and variability, aiming to improve the...

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Topics: EMR / EHR, Health IT, Health System / Hospital, Patient / Consumer, Physician, Provider, Survey / Study, Technology, Trends
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