Digital health tools used to research providers, track symptoms — not to access care, survey finds

Becker's Healthcare September 12, 2019
Andrea Park

Despite the ever-increasing hype surrounding digital health interventions, the majority of these tech tools go unused by the general public, according to a new survey from the Kaiser Family Foundation.

One portion of the survey asked respondents how often they used the internet or, specifically, a smartphone to perform 10 healthcare-related tasks, from tracking fitness to filling prescriptions to attending virtual appointments. While more than half of those surveyed reported using the internet for general health research and tracking, far fewer actually accessed healthcare services online.

Here are the proportions of the nearly 1,000 adult respondents who complete the 10 tasks online at least a few times each year, in descending...

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