Digital adoption: Reaction or revolution?

In brief

• The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how the healthcare experience is changing.
• One out of four people we surveyed said their access to healthcare has been better since the onset of the COVID-19 pandemic.
• More than one quarter of survey respondents did not use any digital technologies to manage their health in the past year.
• When it comes to the care experience, emotional support is just as important as medical support.