Patient Engagement March 5, 2024
Sex- and age-based disparities in patient portal use were reduced during the pandemic, but racial disparities remain.
The COVID-19 pandemic may have increased patient portal use and reduced age- and sex-based utilization disparities, but there are still differences in how often people of certain races and health literacy levels use the technology, according to a JAMA Network Open study.
The study, completed by researchers from Rush University Medical Center and the Feinberg School of Medicine at Northwestern, showed that patient portal access and utilization were higher during the first three years of the pandemic than they were in 2019.
This is good news, considering the role the patient portal can play in patient engagement. The technology enables patient data access,...
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