Development of a Medicare Plan Dashboard to Promote Health Equity

ABSTRACT

Objective: To describe a multistage process of designing and evaluating a dashboard that presents data on how equitably health plans provide care for their members.

Study Design: We designed a dashboard for presenting summative and finer-grained data to health plans for characterizing how well plans are serving individuals who belong to racial/ethnic minority groups and individuals with low income. The data presented in the dashboard were based on CMS’ Health Equity Summary Score (HESS) for Medicare Advantage plans.

Methods: Interviews and listening sessions were conducted with health plan representatives and other...