Developing a resilient, adaptable workforce for an uncertain future

McKinsey December 6, 2024
Jacqueline Brassey, Aaron De Smet, Dana Maor with Sheida Rabipour

A key task for 21st-century leaders is to develop their own capacity for change while also fostering resilience and adaptability in others across the organization. Here’s a blueprint for doing that.

Unexpected crises, volatility, and a generally accelerated pace of change have increasingly become the norm. But it doesn’t feel normal. For many, it feels stressful and exhausting.

Think of all the very large disruptions on leaders’ agendas these days—widespread use of automation, artificial intelligence, and other technologies at work; geopolitical and global economic shifts; impacts from climate change; genomic editing and other scientific and bioengineering innovations; social justice trends; and evolving workforce demographics and employee expectations.

It’s unprecedented.

To successfully move their business strategies forward in this environment, 21st-century...

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