Determining the Next Steps Following Patient Portal Adoption

Patient Engagement October 16, 2017
Sara Heath

Now that most healthcare organizations offer a patient portal, industry leaders need to leverage useful portal functions and patient relationships to spur patient portal adoption.

Following two major regulatory pushes and widespread patient portal adoption in healthcare organizations nationwide, one question remains to be answered: What’s next?

In the wake of meaningful use requirements and patient engagement parameters set in the 2015 MACRA legislation, healthcare providers have answered the industry’s call for better patient engagement technology, including patient portals. By 2015, 95 percent of hospitals and 85 percent of office-based physicians offered patient portal access, according to ONC data.

Despite high organization adoption, patients aren’t following suit. A 2017 analysis from the Government Accountability Office (GAO) found that only 15...

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