HealthIT Answers May 5, 2024
In the landscape of healthcare technology, understanding user needs and problem solving are paramount. Addressing the pain points of all technology users, from physicians to administrative staff, requires not only technical expertise, but also empathy, curiosity, and patience. By adopting an iterative approach to change management as well as being ready to take feedback and help users become experts in new workflows, organizations can address resistance and facilitate smoother transitions.
On this episode of In Network’s Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, chats with Susan Snedaker, Chief Information Officer at El Rio Health and author of Renovating Healthcare IT: Building the Foundation for Digital Transformation. They discuss her work at El Rio Health, the...
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