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Denver Health Uses CRM to Forge Better Patient Relationships
HealthLeaders Media June 2, 2023
The health system is using Epic’s Cheers tool to connect with patients to discuss health and wellness
KEY TAKEAWAYS
– Due in part to the pandemic, many people are skipping wellness visits, check-ups, and other health maintenance tasks.
– Denver Health is using the Cheers customer relationship management (CRM) module developed by Epic to get in front of its patients and talk to them about care management.
– The technology has helped health systems boost scheduled wellness visits, vaccinations, and other tests and increase activity on the patient portal, and could soon be tied to better clinical outcomes.
Customer relationship management (CRM) is a relatively new concept for healthcare organizations that have long thought little of the patient until they...
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