Demonstrating Value Key to Consumer-Centered Healthcare

Patient Engagement September 28, 2016
Sara Heath

In order to survive a changing financial landscape, providers will need to deliver consumer-centered healthcare and demonstrate their value-based care efforts, says HFMA.

With patients bearing more financial responsibility, consumer-centered healthcare and a positive patient financial experience will become more important for healthcare organizations, says a whitepaper from the Healthcare Financial Management Association (HFMA).

HFMA defines consumerism as “a trend that reflects the growing importance of consumer choice in the healthcare marketplace.” With patients poised to make more of their own healthcare decisions, providers will need to adjust their practices to meet consumer needs.

“Patients are beginning to understand the wide variation in prices and, given their ever-increasing out-of-pocket responsibility, are seeking out lower-cost options,” HFMA says. “Consumer-oriented health plans...

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