Delta surge spurs Amwell’s urgent care growth as specialty, behavioral visits drop off

Healthcare DIVE November 11, 2021
Rebecca Pifer

Dive Brief:

• As the delta variant surged in the third quarter, virtual care giant Amwell saw its urgent care volumes spike, while specialty care and behavioral health visits came in below expectations. That’s a sharp turnaround from the first half of the year, when urgent care volumes, specialty care and behavioral health visits grew together, analysts noted.
• Urgent care visits are cheaper, however, so the higher urgent care mix had an unfavorable impact on total revenue per visit. Amwell’s revenue was down less than 1% year over year to $62.2 million, lower than Wall Street expectations though the Boston-based telehealth vendor’s earnings squeaked in slightly above forecasts.
• To account for expected decreases in visit volume and the shift in...

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