4sight Health May 16, 2023
David W. Johnson

This is Part 2 of a series on nursing burdens in healthcare. Part 1 looks at ways healthcare is wrestling with major logistical and financial challenges related to clinical staffing. Read Part 1 here.

Picture this: An hour before surgery at an outpatient facility, a nurse learns that the routine presurgical testing — sent to the lab days ago — never arrived. An error by the medical courier has caused an unfillable hole in the surgical schedule resulting in unused clinical time, an empty surgery suite and more work for the entire clinical team. The nurse, who already feels overburdened, has to inform the unhappy patient. The patient and family’s perception of confidence in the outpatient facility erodes.

How...

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