Healthcare IT News November 11, 2024
Bill Siwicki

The number of telehealth services provided by Children’s Mercy Kansas City is astounding. And they get tremendously high patient satisfaction scores. The health system’s nurse director of telemedicine offers a detailed tour, with some advice for her peers

Morgan L. Waller, RN, says she and her team were well invested in telemedicine way before COVID-19 – and have not yet paused their journey to improve access to highly sought-after medical professionals via virtual care technology.

Waller is director of telemedicine and regional multispecialty clinics at Children’s Mercy Kansas City, where the telehealth program is mature and advanced, staffed with clinicians who have deep and hard-won expertise.

We spoke with her to learn more about what the program, which is...

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Topics: Digital Health, Health System / Hospital, Interview / Q&A, Provider, Technology, Telehealth, Trends
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