HealthLeaders Media January 22, 2026
Other threats on the annual list include ‘digital darkness,’ unsafe medical products and technology implementations that create sketchy workflows.
KEY TAKEAWAYS
– Healthcare organizations are using AI chatbots to improve efficiency in areas like call centers, but the technology could be dangerous to consumers who ask for advice or recommendations.
– Healthcare leaders need to continuously monitor the technology and make sure all output is reviewed.
– Experts are also concerned about the impacts of a ‘digital darkness’ event, where a health system or hospital suddenly loses access to its technology platforms, like EHRs.
The growing use of AI chatbots for dispensing medical advice is raising red flags in the healthcare industry. Simply put, you don’t know where that data...
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