HealthTech August 27, 2025
When ransomware hits, healthcare IT leaders are often forced to reconsider everything they think they know about restoring their environments.
It started with a phony bill.
During the COVID-19 pandemic, much of University of Vermont Health Network’s nonclinical workforce shifted to remote work. An employee’s daughter received an email she believed was from her homeowners association. When she couldn’t open the attachment, she forwarded it to her mother, who opened it on her work computer and then later connected to the health system’s VPN.
Just like that, the organization was exposed to ransomware.
“You don’t have the opportunity to see it happening across systems and try to stop it,” says CISO Nate Couture. “They just all go down. We had...
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